LewFlow now applies tags automatically through quick replies

LewFlow has introduced a new feature designed to make customer service faster and more organized. You can now connect a tag to a quick reply and have it applied automatically as soon as the message is sent.

How does it work?

When creating or editing a quick reply, simply select the tag that should be applied. During a conversation, when an agent uses that reply, LewFlow sends the message and tags the conversation automatically.

For example, a quick reply created for retail customers can apply the Retail tag. Another reply used at the beginning of a sales conversation can add the Qualifying tag.

What are the benefits?

• Faster service: the agent sends the message and organizes the conversation in a single action.
• Fewer manual tasks: there is no need to search for and apply the tag separately.
• Consistent service: everyone on the team can follow the same process.
• Better organization: conversations are classified at the right moment.
• Greater control: it becomes easier to track customers, opportunities, and service stages.

Better organization with fewer clicks

Small automations can save a significant amount of time throughout the day. By combining quick replies with automatic tags, LewFlow reduces repetitive tasks and helps teams keep every conversation properly organized.

The feature is now available in LewFlow. Configure your quick replies, select the appropriate tags, and let the system handle the rest.