Quick replies with automatic tags: better organization for your customer service

Quick replies that also organize customer service

Lewflow has introduced a new feature to make WhatsApp customer service faster and more organized. You can now link a quick reply to a specific tag.

In addition to sending a previously saved message, Lewflow can automatically update the conversation tag. This means the agent no longer needs to complete this step manually.

How does it work?

When creating or editing a quick reply, you can select the tag that should be applied whenever that message is sent.

When the agent uses the quick reply during a conversation, two actions are completed:

• The message is sent to the customer.
• The selected tag is automatically applied to the conversation.

Everything happens at the same time, without opening additional menus or manually searching for the correct tag.

Example for a real estate agency

Imagine a real estate agency assisting someone who is interested in an apartment.

The agent sends a quick reply containing the property location, number of bedrooms, private area, price and available visiting times.

As soon as the message is sent, Lewflow automatically applies the Interested Lead tag to the conversation.

This allows the team to quickly identify which contacts have shown interest and which customers should receive a sales follow up.

Where can this feature be used?

• Customers interested in an offer
• Quotes already sent
• Pending payments
• Scheduled visits
• Orders in production
• Customers waiting for a reply
• Ongoing negotiations
• Conversations transferred to another department

More agility and fewer manual tasks

Without this automation, the agent needs to send the message, open the tag menu, find the correct option and apply it to the conversation.

Although this may seem like a small task, it can take a considerable amount of time when a company receives many messages throughout the day.

With the new feature, this process happens automatically. It reduces forgotten tasks, improves team consistency and keeps conversations properly organized.

A more efficient workflow

Tags help identify the current status of each conversation and make it easier to plan the next action.

By connecting tags to quick replies, a company can transform a simple message into an automatic step within its customer service workflow.

This is another Lewflow improvement and exclusive feature designed to help companies provide faster, more organized and more efficient customer service.